It’s great you want to insure another pet with us. To complete this application there are a few questions we need to ask you about your new family member, so it’s best if we go through this application process over the phone.

Contact us and we can arrange this for you.

For your convenience and to ensure continuity of cover for your pet, we will automatically renew your policy each year unless you instruct us otherwise. You will receive your renewal notice a few weeks before your renewal date – either by email or in the post depending on your notification preferences. This notice will specify any changes to your cover or your premium.

There’s no need to get in touch unless you would like to discuss making changes to your cover or any of your details or your pet’s details have changed.  Contact us if you’d like to discuss your cover options.

Yes, all you need to do is call us with your request and we’ll let you know what’s required.

Bear in mind that your authorised person does not have the same rights as you, the policy holder. This is designed to protect your interests.

Authorised persons can make claims, enquire about claims, update payment details and change the premium collection date or frequency. They will not be able to cancel your policy, add a pet, make changes to the level of cover, register for the Pet Portal or change your contact details – these rights reside with the policy holder.

For privacy and legal reasons, we cannot release any policy information to those not authorised on your policy.

To update or correct your name you will need to contact us.

We use your name and date of birth to identify you when you call, so as a security measure we do not allow customers to edit this on the Pet Portal.